First, let me tell you that customer service at musiciansfriend.com rocks! Now that I got that out of the way, let me answer the question why. I bought a guitar a few months prior. There was a problem with the shipping. As I called the customer service, I was thinking, here we go again with the arguments.
I was used to companies treating their customers badly, and I thought musician’s friend wouldn’t be any different. But boy was I wrong. Not only was the other person on the line courteous enough, he was able to assist me in my sentiments and respond to my follow-up queries like a boss. The problem was solved quickly and he even convinced me to buy another item.